Payment received

Our CISSP forensics expert will call you within 1 hour. Keep your phone nearby. If we miss the 1-hour window, your payment is refunded in full.

Reference: loading...

Help us prep for the call

Two minutes of context now means the first 10 minutes of the call go to fixing your problem instead of re-asking what happened. Optional but recommended.

Include country code. We will call from a Vancouver BC number.

Max 2000 characters. No screenshots here. Reply to the Stripe receipt email if you want to attach files.

While you wait

  1. Keep your phone reachable. Our forensics expert will call from a Vancouver BC number. Voicemail is fine if you cannot answer; they will leave a callback number.
  2. Have your timeline ready. When you first noticed the problem, what you have done so far, any screenshots or ransom note photos.
  3. Stay off the compromised device if possible. Use a different phone or computer for the call.
  4. Watch your inbox. Stripe receipt arrives within a few minutes. Reply to that email if you need to add details before the call.