Payment received

Ryan Purita CISSP will call you within 1 hour. Keep your phone nearby. If we miss the 1-hour window, your payment is refunded in full.

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While you wait

  1. Keep your phone reachable. Ryan will call from a Vancouver BC number. Voicemail is fine if you cannot answer; he will leave a callback number.
  2. Have your timeline ready. When you first noticed the problem, what you have done so far, any screenshots or ransom note photos.
  3. Stay off the compromised device if possible. Use a different phone or computer for the call.
  4. Watch your inbox. Stripe receipt arrives within a few minutes. Reply to that email if you need to add details before the call.